If fibre installs had a GPS setting for Genius, Mark would be the one programming it.

Superpower: Route planning with uncanny speed and precision. “I can rock up to any property and instantly map out the best way to run the cable,” he says matter-of-factly. Mark’s strategic thinking, honed through years of hands-on experience, is not just fast. It’s always five steps ahead of the pole, bordering on telepathic. He’s not just fast. He’s strategic and always five steps ahead of the pole.

Super alias: MDU Master. This title is not just a cool name; Mark earned it. He used to handle the complete build of Multiple Dwelling Units (MDUs), which are residential buildings with multiple separate housing units. This involved tackling complex layouts and tight deadlines. These days, when other teams run into MDU mishaps, Mark’s name is still the one that pops up in operations meetings.

Where he shines: “As soon as I step outside a customer’s house, I know I’ll get it in one way or another.” That confidence is backed by extraordinary skill, as evident in the time he pulled off a flawless 64-metre sash line installation over a busy main road. Trucks flying past? No problem.

Pride point: The externals. Mark takes real pride in ensuring his installations are clean, tidy, and practically invisible.

He’ll take the longer, more challenging route to ensure the cable is tucked neatly away. His commitment to cleanliness and attention to detail is awe-inspiring. And yes, that infamous van of his?

Organised within an inch of its life, labels, bins, the whole lot. Let’s say Mark doesn’t do messy. His van is organised like a military-grade toolkit, and he installs? He is so precise that he uses a spirit level for fun.

Day-saver moment: Crawlspaces. Loft spaces. Tight gaps that would send most people running? Mark’s squeezing through like a determined fibre ferret, getting the job done where others tap out. “I’ve done installs that meant worming through spaces sideways just to make it work.”

What people don’t always see: “All the behind-the-scenes stuff. When I push the team, it’s not nagging. It’s because I want them to succeed. If they do well, we all do well.”

Core value: Kindness. Whether it’s working with customers or mentoring engineers, Mark leads with patience and positivity. His kindness is not just a value; it’s a leadership style that inspires others to follow. “A little kindness can change someone’s day and maybe help them get the job done better, too.”

Mark’s not just leading installs. He’s setting the standard. With a map in his mind and a tape measure in his soul, he’s the kind of leader who makes tough jobs look tidy and straightforward work feel epic. Behind the van doors and beyond the clipboard, there’s a real pride in getting it right every single time. His leadership is not just about getting the job done but about setting a high standard for the team to follow.

Meet Bilal, the Cable Ninja. His approach to cable installations is unique- you won’t hear him coming, and you probably won’t see the cable either. His style is silent, seamless, and sharp as a katana.

Bilal’s superpower lies in his stealth installs with next-level finesse. ‘Like a ninja,’ he says with a quiet smile. His cable routes are nearly invisible, carefully planned to avoid disrupting freshly renovated homes and their often very nervous owners. It’s not just about hiding cable. It’s about honouring people’s homes.

Origin story: With a background as an operations manager in the Middle East and over a decade of experience in the field, Bilal brings a wealth of knowledge, discipline, attention to detail, and a calm mindset that’s rare in any industry. He’s only been with Nano Fibre for 21 months, but his impact is already felt.

Where he shines: “When I arrive and the customer says, ‘I’ve moved everything for you!’ I feel like a celebrity,” he laughs. No wardrobes to shift, no dogs on guard. It’s perfect.

Signature move: Troubleshooting. “I’m like a detective,” he explains. Engineers often call him in a panic, and Bilal can usually solve problems over the phone. If not, he’s on-site, tracking down the root cause like it’s hiding behind enemy lines. Nothing gets past him.

Installer instinct: From the moment he steps out of the van, he’s already planning the route. “Before I even knock, I know where the cable will go, how to make it invisible, and where to place the device.”

Pride point: Neatness. Every job is executed with surgical precision. “A clean install isn’t just pretty. It prevents future issues and makes maintenance easier.”

Day-saver moment: Bilal doesn’t stop when the clock says so. “I never think, ‘I’ve done four jobs, I’m done.’ I work until everything is finished for the customer and the team.”

What people don’t always see: “My knowledge. I’ve spent years in this industry. People may not realise it, but that experience matters.”

Core value: Customer satisfaction, without fail. “The customer is the boss. I always take them out at the end, show them the job, and ask if they’re happy. That smile is my reward.” Bilal’s unwavering commitment to customer satisfaction ensures that every job is not only completed but also leaves a lasting impression of quality and care.

Quiet, calculated, and calm under pressure, Bilal brings an almost meditative mastery to the job. Whether he’s soothing customers or solving mysterious faults with a detective-like instinct, he proves that great installations aren’t just about tools; they’re about heart, humility, and razor-sharp focus.