0330 043 2088

speed@nanofibre.co.uk

Nano Fibre UK Privacy Policy

Last Updated: 16 October 2025

Nano Fibre UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, communicate with us, or use our fibre installation services.

1. Who We Are

Nano Fibre UK Ltd is a fibre infrastructure and installation company specialising in last-mile FTTH (Fibre to the Home) services across the United Kingdom.
We are not an Internet Service Provider (ISP) — we install fibre infrastructure that enables ISPs to deliver service to end users.

Registered Office: The Granary, Lutterworth Rd, Gilmorton, Lutterworth LE17 5NY, United Kingdom
Email: speed@nanofibre.co.uk
Website: www.nanofibre.co.uk

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

  • Name, address, and contact details (phone number, email).

  • Property access or installation details (for scheduling or site surveys).

  • Company or landlord information if acting on behalf of a business or property owner.

  • Payment information (if you pay us directly for installation services).

  • Any correspondence sent to us (emails, forms, service requests, or complaints).

B. Information We Collect Automatically

When you visit our website or communicate electronically, we may automatically collect:

  • IP address, browser type, operating system, and device type.

  • Pages visited and duration of visit (via analytics tools).

  • Cookies or similar tracking technologies (see Section 9 below).

C. Information from Third Parties

We may receive limited personal data from:

  • Partner ISPs or contractors (e.g., for coordinating installations).

  • Landlords, housing associations, or developers providing access details.

  • Public records or lawful data sources.

3. How We Use Your Information

We use your personal data to:

  • Provide Services: Process installation requests, schedule engineers, and manage access.

  • Customer Support: Respond to enquiries, resolve complaints, and provide updates.

  • Contract Management: Manage invoices, payments, and service records.

  • Safety & Compliance: Ensure compliance with health, safety, and data protection laws.

  • Service Improvement: Monitor and enhance quality, reliability, and customer experience.

  • Marketing (optional): With your consent, send information about new services or updates.

We only use your data when permitted by law — typically to perform a contract with you, comply with legal obligations, or when we have a legitimate business interest.

4. Legal Basis for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

  • Contractual necessity – to perform a contract with you.

  • Legal obligation – to comply with applicable laws and regulations.

  • Legitimate interest – to manage operations and improve services.

  • Consent – where required, such as for marketing communications or cookies.

You can withdraw consent at any time by contacting us.

5. Sharing Your Data

We may share personal data only when necessary and with appropriate safeguards in place:

  • Installation contractors or engineers – to complete scheduled work.

  • Partner ISPs or developers – where coordination is required.

  • Payment processors – for secure transactions.

  • IT & cloud providers – for secure storage, hosting, or communication systems.

  • Legal or regulatory authorities – when required by law or in response to lawful requests.

We do not sell or rent your data to third parties.

6. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, including:

  • Contractual data: retained for up to 6 years after service completion (to comply with recordkeeping laws).

  • Contact or support data: retained for up to 2 years unless you request deletion sooner.

  • Financial or invoicing records: retained as required by HMRC and accounting laws.

Once retention periods expire, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of sensitive information.

  • Secure cloud storage and restricted access controls.

  • Staff training and confidentiality agreements.

  • Regular system monitoring and backups.

However, no transmission of data over the internet is completely secure. You share data with us at your own risk.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – request a copy of your personal data.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure – request deletion of your data (subject to legal obligations).

  • Restriction – limit how we process your data.

  • Data Portability – request your data in a transferable format.

  • Objection – object to processing based on legitimate interest or marketing.

  • Withdraw Consent – withdraw consent for marketing or cookies at any time.

To exercise these rights, contact us at speed@nanofibre.co.uk.
We aim to respond within one month.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website may use cookies to:

  • Improve performance and user experience.

  • Analyse site traffic and usage (via Google Analytics or similar).

  • Remember preferences or session data.

You can disable cookies in your browser settings, but this may affect site functionality.
Full details are provided in our Cookie Policy.

10. International Data Transfers

We primarily store and process data within the United Kingdom.
If we transfer data outside the UK (e.g., for cloud hosting), we ensure adequate safeguards are in place — such as standard contractual clauses or equivalent protection.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website with the date of the last revision.
Material changes will be clearly communicated where appropriate (e.g., via email or website notice).

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Nano Fibre UK Ltd
Email: speed@nanofibre.co.uk
Address: The Granary, Lutterworth Rd, Gilmorton, Lutterworth LE17 5NY, United Kingdom
Website: www.nanofibre.co.uk